Case Manager
About Perfected
When corporations cause harm, someone has to answer for it. At Perfected, we guide people through complex legal journeys with one clear goal: to hold corporations accountable and help communities reclaim their power.
We start with people—their stories, their pain, their hope—and we stand with them every step of the way. Our work is rooted in transparency, empathy, and advocacy. Every message, every design, and every interaction is built to help individuals understand their rights, feel supported, and take action with confidence. We partner with law firms across the country to bring clarity to chaos, amplify community voices, and create human-centered experiences that make justice feel within reach.
About the Role
The Case Manager is responsible for a docket of cases that need to be moved through different milestones of the client’s case development journey. The analyst will be cross-trained in all areas of case management: Intake Qualification, Medical Record Retrieval Coordination, Medical Record Review, Plaintiff Form Fulfillment, Client Engagement, Quality Assurance, and Post Settlement Coordination.What You’ll Do
- Gather and interpret data to develop actionable next steps to optimize best-case results.
- Undertake a diverse range of quality assurance tasks, each assigned based on the case's status (Intake, Onboarding, Medical Record Retrieval, Medical Record Review, and Plaintiff Form Fulfillment).
- Responsible for inbound and outbound communication (calls/emails/texts) with clients to obtain case-related details, confirm information, complete documentation/questionnaires, and provide case and settlement status updates.
- Empathetic and concise when communicating with clients. Having patience and leading with empathy is a requirement.
- Responsible for managing assigned cases.
- Responsible for managing priorities to help meet and maintain production goals and SLAs.
- Responsible for maintaining quality guidelines.
- Ensure all assigned cases maintain accurate and up-to-date information and details.
- Conduct audits and reviews of client files to ensure accuracy, completeness, and adherence to standards.
- Maintain knowledge on the torts in which we are supporting.
- Overtime may be required during periods of high workload.
- Perform other duties assigned by management.
Skills & Abilities
- Strong interpersonal skills capable of maintaining strong relationships
- Outstanding written and verbal communication skills
- Detail-oriented and excellent multitasking skills
- Strong organizational abilities
- Ability to work collaboratively in a team environment
- Strong analytical skills
- Problem-solving skills
- Comfortable operating in a process-driven environment
- Previous experience handling heavy call volumes with tact and empathy
- Able to remain calm under pressure
- Ability to learn and adapt to change quickly
- Ability to work independently and as a team player
- Strong computer skills, including Salesforce, Google Sheets, Microsoft Office
What You Bring
- Bachelor's Degree or similar experience
- 1+ years of experience in the mass tort industry and/or a similar role
- 1+ years of legal knowledge/ case management
- 1+ years in customer service
- 1+ years of previous experience handling heavy call volumes with tact and empathy
Physical Requirements
- Frequent need for oral, written, and auditory communication.
- Ability to sit for long periods of time.
- Prolonged periods working on a computer.
- Frequent repetitive hand and wrist motions.
- Occasional need to lift at least 20 pounds.
Benefits at a Glance
- Time Off: PTO (15 days to start), sick leave (10 days), paid holidays (14) and floating holidays (2 days).
- Health & Wellness: Comprehensive medical, dental, and vision coverage.
- Flexible Spending & Savings: FSA and HSA options to help manage healthcare costs.
- Protection & Security: Short- and long-term disability and basic life insurance.
- Future Planning: 401(k) retirement plan with a 5% company match.
- Work-Life Support: Employee Assistance Program (EAP) through SupportLinc to provide confidential counseling and other wellbeing resources.
Pay Range: $30.00 - $33.00 per hour
This position description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties as may be required. Strategic Campaign Sourcing LLC has the right to revise this position description at any time.
Strategic Campaign Sourcing LLC is an equal opportunity employer.
If you need an accommodation during the application process due to a disability, you may call us at 340-423-7199 and ask for Human Resources; however, please note that we only accept accommodation requests at this number. We do not accept applications or application status requests by phone.