Case Management Analyst

With empathy at its core, Perfected Claims serves as a conduit between people impacted by injury or catastrophe and the law firms that aim to give them a voice. We are currently seeking two Case Management Analysts to join our Dalton, GA office in support of the PFAS Georgia campaign. If that sounds like you, and your qualifications are a good match, we look forward to hearing from you!

The Case Management Analyst is responsible for a docket of cases that need to be moved through different milestones of the client’s case development journey. They will be cross-trained across all areas of case management. In addition to communication via calls, emails, and texts, the Analyst will assist clients in person when they visit the office.

The Analyst will also collect and verify essential proof, including medical records, test reports, and other documents necessary to substantiate the claim. Success is measured by maintaining complete and accurate case files, adhering to quality guidelines, meeting production goals and SLAs, and ensuring consistent client communication. Analysts will stay informed about the torts they are supporting and perform other duties as assigned by management.

Duties and Responsibilities

• Gathers and interprets data to develop actionable next steps to optimize best-case results.
• Undertakes a diverse range of quality assurance tasks, each assigned based on the case's status (Intake, Onboarding, Medical Record Retrieval, Medical Record Review, and Plaintiff Form Fulfillment).
• Responsible for inbound and outbound communication (calls/emails/texts) with clients to obtain case-related details, confirm information, complete documentation/questionnaires, and provide case and settlement status updates. 
• Works with external partners such as experts, appraisers, and contractors to validate and maximize client’s claims.
• Submits client’s case filing, and questionnaires prior to court set deadlines.
• Supports Community Outreach needs such as fielding phone calls, taking 1:1 appointments, and supporting weekly events as needed.
• In person communication with clients.
• Empathetic and concise when communicating with clients. Having patience and leading with empathy is a requirement.
• Responsible for managing assigned cases.
• Responsible for managing priorities to help meet and maintain production goals and Service Level Agreements (SLAs). 
• Responsible for maintaining quality guidelines. 
• Ensures all assigned cases maintain accurate and up-to-date information and details.
• Conducts audits and reviews of client files to ensure accuracy, completeness, and adherence to standards.
• Maintains knowledge on the torts in which we are supporting.
• Perform other duties as required/assigned.

Required Qualifications

• Bachelor's Degree or similar experience.
• 1+ years of experience in the mass tort industry and/or a similar role.
• 1+ years of legal knowledge/ case management.
• 1+ years in customer service.
• 1+ years of previous experience handling high call volumes with tact and empathy.
• Strong computer skills, including Salesforce, Google Sheets, Microsoft Office.
• Outstanding written and verbal communication skills.

Skills and Abilities

• Strong interpersonal skills capable of maintaining strong relationships.
• Detail-oriented and excellent multitasking skills.
• Strong organizational abilities.
• Ability to work collaboratively in a team environment.
• Strong analytical skills.
• Problem-solving skills.
• Comfortable operating in a process-driven environment. 
• Able to remain calm under pressure.
• Ability to learn and adapt to change quickly.
• Ability to work independently and as a team player.

Physical Requirements

• Occasional need to lift at least 20 pounds.
• Frequent need for oral, written, and auditory communication.
• Prolonged periods working on a computer.
• Ability to sit for long periods of time.
• Frequent repetitive hand and wrist motions.
• Frequent need for oral, written, and auditory communication. 
• Ability to work in a fast paced and sometimes stressful services environment.
• Occasional need for travel. 

Benefits at a Glance

• Health & Wellness: Comprehensive medical, dental, and vision coverage.
• Flexible Spending & Savings: FSA and HSA options to help manage healthcare costs.
• Protection & Security: Short- and long-term disability and basic life insurance.
• Future Planning: 401(k) retirement plan.
• Work-Life Support: Employee Assistance Program (EAP) through SupportLinc to provide confidential counseling and resources.

Pay Range: $28.85-$30.00 per hour

This position description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties as may be required. Strategic Campaign Sourcing LLC has the right to revise this position description at any time.

Strategic Campaign Sourcing LLC is an equal opportunity employer.

If you need an accommodation during the application process due to a disability, you may call us at 340-423-7199 and ask for Human Resources; however, please note that we only accept accommodation requests at this number. We do not accept applications or application status requests by phone.