Director of IT, Security, & Compliance

Location note: This role is available in-person at the company’s office in St. Thomas, USVI.

About Perfected

When corporations cause harm, someone has to answer for it. At Perfected, we guide people through complex legal journeys with one clear goal: to hold corporations accountable and help communities reclaim their power.

We start with people—their stories, their pain, their hope—and we stand with them every step of the way. Our work is rooted in transparency, empathy, and advocacy. Every message, every design, and every interaction is built to help individuals understand their rights, feel supported, and take action with confidence. We partner with law firms across the country to bring clarity to chaos, amplify community voices, and create human-centered experiences that make justice feel within reach.

About the Role

We’re looking for a Director of IT, Security, & Compliance to own the strategic direction and operational execution of the organization’s technology infrastructure, security posture, and compliance roadmap. They are responsible for securing a growing company while ensuring seamless IT operations across two primary offices, ground campaign/field offices, and a distributed workforce. They will lead the initiative to achieve appropriate certification (e.g. SOC2, ISO 27001) and manage external vendor partnerships to scale IT capabilities effectively.

What You’ll Do

• Create and execute a unified IT and Security vision that supports the company's growth and distributed nature.
• Champion the roadmap to achieve and maintain appropriate certification (e.g. SOC2, ISO 27001) and ensure ongoing compliance with relevant industry standards.
• Manage the relationship and performance of external IT vendors/MSPs to extend capabilities and ensure Service Level Agreements (SLAs) are met.
• Oversee the administration and security configuration of the Google Workspace environment and integrated SaaS stack.
• Ensure robust infrastructure and support for two primary offices, ground campaign/field offices, and remote employees, ensuring equitable uptime and access.
• Translate security risks into actionable strategies and policies, including Incident Response and Disaster Recovery planning.
• Collaborate with other functions to align IT onboarding/offboarding processes and security training for all staff.
• Lead and support the technology culture, advocating for security best practices without hindering productivity.

What You Bring

• Extensive experience (10+ years relevant experience/education) in IT Operations, Information Security, and Compliance and leadership roles (3+ years in leadership).
• Proven experience leading an organization through or managing certification or similar compliance frameworks.
• Deep knowledge and administrative experience within Google Workspace (G-Suite) or similar environments and cloud-based identity management.
• Ability to develop a full security roadmap, translate it into detailed policies, and align requirements with internal stakeholders and external vendors.
• Track record of working with and managing third-party IT vendors or Managed Service Providers (MSPs).
• Experience supporting a hybrid infrastructure model, including physical office networks and a distributed remote workforce.
• Superior verbal and written communication and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Excellent analytical, decision-making, and problem-solving skills.
• Used to working in a fast-paced collaborative environment where you incorporate feedback from others to make decisions.

Physical Requirements

• Ability to sit for long periods of time.
• Prolonged periods working on a computer.
• Frequent need for oral, written, and auditory communication.
• Frequent repetitive hand and wrist motions.
• May be required to engage in medium to heavy physical exertion (i.e. lifting, carrying, pushing and/pulling objects and materials from 20 to 50 pounds) for the installation and maintenance of hardware in office or data center environments (or other related IT initiatives).
• Ability to work in a fast paced and sometimes stressful services environment.
• Occasional need for travel.

Benefits at a Glance

• Time Off: PTO (15 days to start), sick leave (10 days), paid holidays (14) and floating holidays (2 days).
• Health & Wellness: Comprehensive medical, dental, and vision coverage.
• Protection & Security: Short- and long-term disability and basic life insurance.
• Future Planning: 401(k) retirement plan with a 5% company contribution.
• Work-Life Support: Employee Assistance Program (EAP) through SupportLinc to provide confidential counseling and other wellbeing resources.

Salary: $155,000 - $180,000 per year

This position description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties as may be required. Perfected Claims LLC has the right to revise this position description at any time.

Perfected Claims LLC is an equal opportunity employer.

If you need an accommodation during the application process due to a disability, you may call us at 340-423-7199 and ask for Human Resources; however, please note that we only accept accommodation requests at this number. We do not accept applications or application status requests by phone.