Case Management Analyst

Remote

Full Time

Client Operations

Mid Level

Perfected claims is looking for two Case Management Analysts to join our growing team! We are looking for one individual who is bilingual in English and Spanish and additionally, we are looking for one individual who lives in - or is willing to work in - Mountain or Pacific time zones. If that sounds like you, and your qualifications are a good match, we look forward to hearing from you!

Location Note: This position is available as a remote position in a state in which Perfected Claims LLC or Strategic Campaign Sourcing LLC is registered to do business (FL, GA, SC, NC, NY, NJ, NV, HI, TX, CA, OH, PA, LA, IL, ME, TN, AL, VA, KY, and WI).

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The Case Management Analyst is responsible for a docket of cases that need to be moved through different milestones of the client’s case development journey. The analyst will be cross-trained in all areas of case management: Intake Qualification, Medical Record Retrieval Coordination, Medical Record Review, Plaintiff Form Fulfillment, Client Engagement, Quality Assurance, and Post Settlement Coordination.

Duties and Responsibilities

Gathers and interprets data to develop actionable next steps to optimize best-case results.
Undertakes a diverse range of quality assurance tasks, each assigned based on the case's status (Intake, Onboarding, Medical Record Retrieval, Medical Record Review, and Plaintiff Form Fulfillment).
Responsible for inbound and outbound communication (calls/emails/texts) with clients to obtain case-related details, confirm information, complete documentation/questionnaires, and provide case and settlement status updates.
Empathetic and concise when communicating with clients. Having patience and leading with empathy is a requirement.
Responsible for managing assigned cases.
Responsible for managing priorities to help meet and maintain production goals and Service Level Agreements (SLAs).
Responsible for maintaining quality guidelines.
Ensures all assigned cases maintain accurate and up-to-date information and details.
Conducts audits and reviews of client files to ensure accuracy, completeness, and adherence to standards.
Maintains knowledge on the torts in which we are supporting.
Perform other duties as assigned.

Required Qualifications

Bachelor's Degree or similar experience.
1+ years of experience in the mass tort industry and/or a similar role.
1+ years of legal knowledge/ case management.
1+ years in customer service.
1+ years of previous experience handling high call volumes with tact and empathy.
Strong computer skills, including Salesforce, Google Sheets, Microsoft Office.
Outstanding written and verbal communication skills.

Skills and Abilities

Strong interpersonal skills capable of maintaining strong relationships.
Detail-oriented and excellent multitasking skills.
Strong organizational abilities.
Ability to work collaboratively in a team environment.
Strong analytical skills.
Problem-solving skills.
Comfortable operating in a process-driven environment.
Able to remain calm under pressure.
Ability to learn and adapt to change quickly.
Ability to work independently and as a team player.

Physical Requirements

Frequent need for oral, written, and auditory communication.
Prolonged periods working on a computer.
Ability to sit for long periods of time.
Prolonged periods working on a computer.
Frequent repetitive hand and wrist motions.
Ability to work in a fast paced and sometimes stressful services environment.

Pay Range: $28.85-$30.00 per hour

This position description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties as may be required. Strategic Campaign Sourcing LLC has the right to revise this position description at any time.

Strategic Campaign Sourcing LLC is an equal opportunity employer.

If you need an accommodation during the application process due to a disability, please contact us at [email protected] or you may call us at 340-423-7199 and ask for Human Resources.

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Case Management Analyst

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